Software support

Commercial software always needs some type of technical support. High-quality technical support will minimize the time required to process incidents and make the work of users of the software product as comfortable as possible.

Fast transition


What does the software support include

Organization of a support line: contact center, analysis and handling of incidents, release of corrective software versions
Refinement of software functionality in accordance with user comments conducted by engineers
Possibility of assigning a group of technical support engineers
Implementation of an automated system for recording and processing incidents (service desk)
Entering into a service level agreement (SLA) that guarantees quick engineers’ response to incidents
Dedicated telephone lines and other communication channels to provide advice to customers
Provision of regular reports containing technical support service performance indicators

Outsourcing software support allows you to optimize the cost of internal support services and focus on the core activities of the company.

We will conduct an assessment and prepare a commercial proposal as soon as possible

Submit an application

Service Level Agreement

Service Level Agreement (SLA) – as a rule, it is an appendix to the main contract with the vendor, which establishes the quality parameters of the provided IT-services.

The SLA contains a full description of the services provided, a list of quality parameters, methods and controls, vendor’s response time to a request from a customer, etc.

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